We want you to be happy with your order. If something is wrong, you can ask for a replacement or exchange.

You can ask for a replacement or exchange if:

• You received the wrong product
• Your product arrived damaged
• Your product is expired

Conditions:

1. Contact us within 3 days of receiving your order.
2. Send us a clear photo or short video of the product, the packaging, and the parcel label. This helps us check the problem quickly.
3. Keep the product unused, unopened, and in its original packaging. For skincare products, we cannot accept items that have been opened or used, for hygiene and safety reasons.
4. Do not throw away the parcel box until your claim is finished.

How to apply:

1. Message or call us at [03236225084].
2. Share your order number, your name, and the photos.
3. We will check your claim and tell you the next step, usually within [2 working days].

Please note:

• We do not give refunds. We replace or exchange eligible products.
• We cannot accept returns for a change of mind